Welcome to our shipping information page — everything you need to know about how and when your order arrives.
We ship all orders from South Windsor, Connecticut, United States, offering free standard shipping worldwide with no minimum order required. Express and upgraded options are available at checkout for those who prefer a faster experience.
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Our Fulfillment Location
Every order is carefully packed and dispatched from our fulfillment center in South Windsor, Connecticut, United States. We deliver to the United States as well as more than 230 countries and territories around the world.
Processing Your Order
Once placed, orders are prepared within 1–3 business days. Estimated delivery windows begin from the moment your order leaves our facility. Your preferred shipping method can be selected during checkout.
Domestic Shipping (United States)
| Shipping option | Delivery time | Cost |
|---|---|---|
| Express | 1–2 business days | $15.00 |
| Standard | 3–5 business days | $8.00 – FREE on orders of $70.00 and up |
| Standard (free) | 5–8 business days | FREE |
- Express — arrives in 1–2 business days for a flat rate of $15.00.
- Standard (3–5 days) — $8.00, or complimentary when your order totals $70.00 or more.
- Standard (5–8 days) — always free, with no minimum purchase required.
Shipping Internationally
| Destination | Shipping option | Delivery time | Cost |
|---|---|---|---|
| Rest of the world (230+ countries) | Standard | 5–8 business days | FREE |
International delivery estimates are provided as a guide. Customs processing in your destination country may extend delivery by a few additional days.
Duties, Taxes & Import Fees
Orders shipped internationally may be subject to duties, taxes, or fees levied by your local customs authority. These charges are the responsibility of the recipient and are not reflected in our product prices or shipping costs.
Tracking Your Shipment
A tracking number and link will be sent to you by email as soon as your order has shipped. Please allow up to 48 hours for tracking information to become active in the carrier's system.
What Counts as a Business Day
Business days run Monday through Friday, excluding U.S. public holidays. Orders received on weekends or public holidays will begin processing the following business day. During particularly busy periods, minor delays may occasionally occur.
Incorrect Shipping Address
Please review your delivery address carefully before completing checkout. Should you notice an error, reach out to us as soon as possible — address changes can only be made before your order has shipped.
Lost or Damaged Orders
If your order is lost in transit or arrives in a damaged condition, please contact us within 48 hours of delivery. Include photos where damage is present, and we will arrange a replacement or issue a refund.